Quality Account 2026

Halton Haven Hospice Quality Account 2026 is now available to read HERE.

“This report forms an important part of our commitment to transparency and accountability to the many individuals, families, partners, and organisations who support and engage with the work of our hospice. It provides an opportunity to reflect on the quality of the care and services we provide, to highlight our achievements over the past year, and to share the areas where we are focusing our efforts to continue improving.” Chief Executive Officer, Karen Allen.

What is a Quality Account?

Producing a Quality Account is a requirement of the Health Care Act (2009) and according to the Department of Health, ‘Quality Accounts aim to enhance accountability to the public and engage the leaders of an organisation in their quality improvement agenda’.

What is the aim of a Quality Account?

The Quality Account covers two main areas:

• A review of how we performed last year, covering three main areas of quality: patient safety, patient experience and clinical effectiveness.

• A set of key priorities for improvement next year.

The public, patients and other interested parties can use the Quality Account to understand:

• What an organisation is doing well.

• Where improvements in service quality are required.

• What the organisation’s priorities for improvement are for the coming year.

• How the organisation has involved people who use their services, staff, and others with an interest in their organisation in determining these priorities for improvement.

“Overall, [Halton Havens’] Quality Account reflects a hospice that continues to adapt, develop and respond to both opportunities and challenges, with a clear focus on maintaining high standards of care and improving outcomes for patients and their families.” Fiona Lemmens, Executive Clinical Director, NHS Cheshire and Merseyside ICB